Close Date: June 24, 2025

Job Title: Assistant General Manager

Location: Guana Island, British Virgin Islands

Reports to: General Manager

About Guana Island

Guana Island is a private island paradise nestled in the British Virgin Islands, known for its pristine beaches, lush landscapes, and luxurious accommodations. The island is committed to providing an unparalleled guest experience, combining natural beauty with exceptional service and culinary offerings.

Position Overview

The Assistant General Manager is responsible for supporting the General Manager with the overall operation of the island, ensuring efficiency, excellence, and professionalism of all departments on the island. The Assistant General Manager should possess a keen understanding of luxury hospitality, demonstrate effective leadership, and oversee seamless five-star service and operations for guests from arrival to departure.

Key Responsibilities

• Assist the general manager with the daily operations of the island, hotel and its guests.
• Oversee assigned department heads alongside the general manager.
• Provide service suggestions with a goal to improve the hotels’ standards.
• Greet guests upon arrival and meet their stay expectations.
• Assist with guest check-outs and settling of their bills.
• Manage schedule with guest arrivals/departures, activities and off-island excursions.
• Identify and record special dietary needs, notifying the kitchen as required.
• Communicate and post daily lunch and dinner menus, alternative selections, and seating chart.
• Oversee evening cocktail service, ensuring guest comfort and satisfaction.
• Oversee dinner service and the quality of food leaving the kitchen.
• Organize weekly events, such as movie nights, Beach BBQs, Orchard dinners, guided hikes and other special events.
• Be flexible and prepared to undertake additional tasks requested by management.
• Assist in team training and development.
• Assist in the management and development of the procurement process and the associated inventory.

Requirements

• At least one year of experience in a similar position, or multiple years as a food and beverage or operations manager.
• Experience in luxury resorts and/or hotels.
• Extensive knowledge of beverages and beverage service.
• Overseas or Caribbean experience is an advantage.

Behaviours / Skills

• Able to work with and accommodate different cultures.
• Excellent guest contact skills/ socially confident.
• Plans and organises effectively.
• High degree of attention to detail.
• Passion and pride in their work.

The Assistant General Manager will play a pivotal role in upholding the island’s standards and enhancing the guest experience.

Please be advised that this job description is not exhaustive, and additional responsibilities may be assigned as needed to support the dynamic and collaborative environment of Guana Island.

To Apply: Send resumes to smaina@hirebvi.com