Overview
General Agent: Century Insurance Agency Ltd.
NAGICO’s General Agent Century is seeking to hire a customer-centric, reliable and empathetic
individual to join our team as a Customer Relations Officer.
Responsibilities:
– Build and maintain strong relationships with insurance customers, responding to their queries and
concerns promptly and efficiently.
– Assist customers in understanding insurance policy coverage.
– Handle incoming customer calls and emails, providing professional and friendly assistance.
– Handle various transactions including policy issuance, endorsements, cancellations, renewals etc.
– Keep accurate records of customer interactions and transactions.
Requirements:
– In minimum, must have an Associate’s Degree with a GPA of 3.2 and above; additional education or
certifications in insurance or a related field are a plus.
– Proven experience in customer service or client support roles; previous experience in the insurance
industry is a plus.
– Must have a minimum of 2 years working experience.
– Excellent communication skills, both verbal and written, with a customer-focused approach.
– Strong attention to detail and accuracy in policy administration and documentation.
– Ability to handle multiple tasks and prioritize responsibilities effectively.
– Professional demeanor, empathy, and patience when dealing with clients, especially during challenging
or sensitive situations.
– Willingness to continuously update knowledge of insurance products, industry trends, and regulatory
changes.
– Strongly compliant in PC software.
Please send resumé to Human Resources Officer, P.O. Box 3448, Road Town, Tortola, VG1110, British
Virgin Islands or hr@cialbvi.com.
Only suitable applications will be acknowledged.